Welcome to the Polar Endurance delivery and returns policy. Here, you will find all the information you need about our shipping fees, Free UK Standard Delivery and how to process a return quickly and easily if you’re not satisfied with a product.

Delivery Information

For more information and breakdown on delivery charges, please see below. We can deliver your order to your billing address or an alternative address.

Mainland UK

UK Offshore Islands (Channel Islands & Northern Ireland)

Dispatch

All orders placed before 12pm (GMT) Monday to Thursday will be dispatched the same working day. Orders placed on Friday, Saturday and Sunday will be dispatched on the next working day.

Availability of item(s) could affect the time of your dispatch and delivery.

We endeavour to send you an order confirmation email as soon as your order has been dispatched. If there is a delay with your order, we will contact you within the first 24 hours after you have placed your order.

Shipping

The shipping fee is dependent on where you live and how fast you want to receive your order.

Unfortunately, you are unable to collect your order from our distribution centre.

UK Mainland

For UK standard delivery, orders placed before 12pm (GMT) Monday to Friday will be delivered within 3-6 working days by courier. Orders placed after 12pm GMT will be dispatched the following working day.

For UK express delivery, orders placed before 12pm (GMT) Monday to Friday will be delivered within 1-3 working days by courier. Orders placed after 12pm GMT will be dispatched the following working day.

Upon delivery, a signature will be required. If no one is home or it will not fit through the letter box, the courier will leave a card containing order information such as the order number, the time and date they called and the address of the nearest depot.

Our courier will attempt to re-deliver your order the next working day. Alternatively, they will attempt to deliver your parcel to a neighbour unless you contact and inform us not to do so.

If no attempt to redeliver is made to have your order redelivered, it will be returned to us.

If your order is sent back to us, Customer Service will be in touch to arrange a re-delivery, however this may incur a further delivery fee. If we are unable to contact you, a refund will be processed within 5 days.

Republic of Ireland

Delivery service to Republic of Ireland takes 3-6 working days.

Standard Delivery costs £9.00 for orders up to 2kg. We can only estimate the time your order will take for you to receive it and cannot give you exact time.

Deliveries will be made by DPD, DHL or Royal Mail, these can be tracked and traced once the parcel arrives in the destination country. Please note, we may use other couriers to maintain the best delivery service possible.

Please be aware that some delays can be caused by customs in the destination countries. This is beyond our control, and we cannot provide any updates as to why or how long your delivery will take from this point.

Returns Policy

We hope you’ll be happy with your Polar Endurance purchases, but in the event you want to return or exchange an item, the following information applies:

• Under the UK’s Distance Selling Regulations, you have 7 working days from the day after your purchase to cancel your order. In this case, we will provide a full refund within 30 days from the date in which you cancel.

• If asking for a refund or exchange, we ask that returned items are reach us within 14 days from the day you receive your order.

• We acknowledge your right to examine items you have purchased, but we reserve the right to refuse an exchange and to act against you if we believe you have not taken appropriate care with the returned goods.

• To make sure any items returned are accepted, please ensure you follow the instructions below:

  • Do not wear fragrance or any other products which may leave a scent on the garments.

  • Ensure footwear is not worn and that the box is undamaged.

  • Please wear underwear when trying on any underwear or swimwear you have bought from us.

• This returns policy applies to all Polar Endurance online customers in all territories we can ship to.

If you wish to return your Polar Endurance Product(s) please contact our support team at enquiries@polarendurance.com giving your order details and we will organise a returns label.

Customers are responsible for postage costs for the return or exchange of a product unless faulty.

Returned items should reach us within 14 working days from the day you received your order.

Please ensure all items returned are in the same condition as received, in original undamaged packaging and have not been worn outside or otherwise used. We regret that we will be unable to accept non-faulty returns if they are not in a re-saleable condition.

After your returned items have been accepted by our quality team, you will receive a full refund of the purchase price.

How To Exchange/Return Items

• Package your item(s) in the original packaging or a suitable alternative

• Contact us at enquiries@polarendurance.com giving your order details and we will organise a returns label.

• Please ensure you state whether you would like a replacement or refund

• Attach returns label provided by us to your parcel and drop off with chosen courier

• We process returns and issue any refunds within 14 calendar days of receiving your return.

Please note when posting your item(s) back to us, it is strongly recommended you obtain proof of postage with tracking details.

Please ensure that items are well packaged. 

Faulty Goods

If you wish to return a faulty item(s) please contact our customer support team, here the item(s) will be reviewed and if faulty a free returns label will be offered.

Statutory Rights

Your statutory rights are not affected by our returns policy.